Tizer Soft Drinks

Tizer
4 Mollins Road

Westfield

Cumbernauld

G68 9HD

Scotland

22 August 2007

Dear Sir/Madam

I am writing to you as I am a great fan of your Tizer product and would like to express my thanks to you for making such an outstanding product day in day out. I also have a few mean questions about the beverage that has refreshed me on countless occasions.

What does the word “Tizer”? My friends tell me it is the name of the drug that is used in the Tizer drink (surely not!). How do you get Tizer to be so red, as oppose to say, Pepsi, which isn’t red at all? If a certain batch of Tizer is not completely red does it fail a quality standards test? If so, can I buy this poorer quality Tizer? And lastly, what happened to the Tizer man?

I look forward to hearing from you, and hopefully setting up a business relationship in the near future.

Yours faithfully




Robert Walker

NO REPLY!

Britvic Soft Drinks

Britvic Soft Drinks Ltd
Chelmsford
CM1 1TU

22 August 2007

Dear Sir/Madam

I am in love with the man on the 7UP cans! Where can I get his number?


Yours faithfully




Robert Walker

Dear Mr Walker,

Thank you for your letter about the man on the 7UP cans. His name is Fido Dido and has been associated with 7UP for many years.


Unfortunately, Fido Dido is a letter shy and does not give out his phone number to people. We will of course let him know that you have written in, I'm sure he'll be flattered.

Thank you for contacting us.


Yours sincerely





Darryl Pitts
Britvic Consumer Care Advisor

Mr Pitts
Britvic House
Broomfield Road
Chelmsford
CM1 1TU

Your ref; 070829-000067

11 September 2007

Dear Mr Pitts,

Thank you for your letter dated 29th August, I apologise for taking so long to get back to you, I have been very busy at work.

It appears that I have sent you a letter with some text missing. For this I apologise profusely. I asked you where I could get the contact information from the man on the 7UP cans. What I infact meant was, where can I get the contact information of the man who draws the art on the 7UP cans?

I once again apologise for this and would like to thank you to replying to what must have seemed like a ridiculous letter.

Yours sincerely





Robert Walker




Dear Mr Walker,

Further to your recent letter regarding Fido Dido.

Britvic nor PepsicCo own the rights to Fido Dido, the character is a trademark of Fido Dido Inc. and we have the permission to use him under the license for 7UP. There is a website which has more information about Fido Dido www.rmlicensing.com/ENG/Fido/fidodido.htm).

We hope you find this information useful, we do appreciate your interest in our products.

Yours sincerely





Darryl Pitts
Britvic Consumer Care

Letter to Coca-Cola

Dear Sir/Madam

I have been a great fan of the Coca-Cola Company all my life. I enjoy almost all of your products and buy a bottle of Coca-Cola almost everyday (some days if I don’t have enough money I have to buy Virgin Cola instead, but it’s nowhere near as good as your superior product)!

And after all these years of drinking, I had a thought just today. How do you get your drinks so fizzy? They are indeed very fizzy. Would it be possible for you to turn down the fizzyness of your fizzy beverages as sometimes I feel that they are too fizzy and I have to open the bottle and leave it for five minutes for the fizz to calm down before I can drink it. You could market a new type of Coca-Cola with less fizz! It could be called “A Little-Bit-less-Fizzy-Coke”! I’ll give you that one for free!

Once again I would like to thank you for years of enjoyment from your great product! You must feel very proud working for a company that makes so many people happy!

Yours faithfully





Robert Walker

P.S. Do you ever drink Pepsi? You can tell me, I won’t tell a soul!






Dear Mr Walker,

Thank you for contacting the Consumer Infomation Centre.

It is always a pleasure to hear from our consumers, especially those as enthusiastic as you are. I was delighted to hear how much you been enjoying our products and I will therefore be passing on your kind comments to those in our brand team.

As you will appreciate, we research all our products thoroughly and generally we have received positive feedback regarding our products.

We are sorry to hear that you feel that they are too fizzy, however we appreciate you sharing your feedback with us and we will pass your comments onto the brand manager and team.

In response to your question, "Coca-Cola" is my best!

May I take this opportunity to thank you for taking the time and trouble to share your comments with us.

Kind regards

Fikayo Famuyiwa

Consumer Infomation Centre

Coca-Cola Great Britain